Rainforest Alliance Policy

INTROFEX S.A. imports, produces, packages, stores and distributes cocoa powder and cereal bars containing cocoa, certified by Rainforest Alliance, under the Millhouse brand or on behalf of its customers.

Aiming to achieve high quality and safety of its products the company has designed, installed and implemented a Food Safety and Quality Management System in accordance with the requirements of ISO 22000, FSSC 22000 and ISO 9001.

Along with the quality and safety of the final products, the company is committed to implement and comply with National and European legislation, protecting the environment and operating with the utmost care against deforestation, in favor of biodiversity and proper management of waste and effluent. In the context of its activities, the company covers other requirements arising from the context of its operation, such as the selection of the most appropriate method of waste management (recycling of materials and composting of organic waste). Following a path of sustainable development, INTROFEX S.A. promotes the reuse and recycling of materials, where feasible, as well as the use of environmentally friendly products.

The company respects the labor law and comply with all legal rules that define the rights and obligations of employers and employees. The framework of this commitment includes due diligence on the following human rights issues (child labor and forced labor, right to association and collective bargaining, working conditions, safe working environment, working hours, pay and benefits). It, also, implements a grievance mechanism, which enables employees, customers and associates to express their complaints, of any nature, through a variety of channels. INTROFEX S.A. respects diversity and the right to equal opportunities. It does not discriminate in any area (race, color, gender, language, religion, nationality, political beliefs, sexual orientation or social class) and prevents any form of physical, verbal, sexual or psychological harassment or violence, as well as threats and bullying at work.

The company ensures the creation and maintenance of a workplace environment suitable for its activities, safe and healthy for all employees, partners, customers and visitors. In this context, the management of the company is committed to comply with all legal requirements related to health and safety at work. In addition, it promotes communication with employees and ensures their active participation in achieving a safe and healthy work environment. At the same time, it is committed to allocate all the necessary resources needed for the continuous improvement of the facilities in order to eliminate the risks related to health and safety issues at workplace. The annual performance indicators (KPIs) aim to eliminate accidents during the execution of any kind of productive work.

INTROFEX S.A. ensures that the raw materials it procures, come from producers who comply with the rules of ethics regarding both crops and the human resources involved in the cultivation and production of cocoa and cocoa-containing cereal bars. The cocoa farmers, the producers of the cocoa-containing products we trade, as well as their families, have access to health care, education, while discrimination and child labor are prohibited in the workplace. Through these collaborations we ensure that the products that reach the hands of the consumer have been produced with methods that respect both the man and the natural environment, within the framework of the principle of sustainability, the orders of the international community and the principles of the OECD. For the reasons above, INTROFEX S.A. implements a full balance monitoring and maintenance of certified and conventional products, from the field to the consumer's table.

The Rainforest Alliance is an international non-profit organization that works at the intersection of business, agriculture and forests to make companies responsible for this new reality. An alliance is being set up to protect forests, improve the livelihoods of farmers and forest communities, promote human rights and help them moderate and adapt to the climate crisis.

In order to achieve this policy, INTROFEX S.A. is committed to providing the necessary resources for the proper implementation, maintenance and continuous improvement of the certified cocoa supply chain system and cereal bars according to Rainforest Alliance.

This Policy is applied at all levels of the company organization, notified to interested parties and reviewed as to its suitability.

The management of INTROFEX S.A. will assist every worthwhile and feasible proposal, which will aim to improve the current certified supply chain system of Rainforest Alliance products.

From the Management